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Troubleshooting

Find your problem by what you see, then fix it.

Updated

Who it’s for: Everyone

A tablet can’t find Scorsync

Placeholder. Feature-map rows: 11, 16.

The judges’ address changed

Placeholder. Feature-map rows: 12, 13.

Every judge disconnected at once

Placeholder. Feature-map rows: 8–10.

A score didn’t send

Placeholder. Feature-map rows: 92.

My screen jumped to another athlete

Placeholder. Feature-map rows: 100.

A judge can’t sign in

Placeholder. Feature-map rows: 58, 60, 61, 65.

The session still says “upcoming”

Placeholder. Feature-map rows: 74.

We can’t move on: a judge hasn’t submitted

Placeholder. Feature-map rows: 94.

“Results are official” when fixing a score

Placeholder. Feature-map rows: 111, 112.

Scores aren’t showing on scorsync.com

Placeholder. Feature-map rows: 123, 124.

Families can’t find the meet

Placeholder. Feature-map rows: 125, 126.

“Backups stopped” or “Disk almost full”

Placeholder. Feature-map rows: 17.

“The meet database is missing”

Placeholder. Feature-map rows: 22.

The tablets are down: switch to paper

Placeholder. Feature-map rows: 52.

Locked out of the admin account

Placeholder. Feature-map rows: 26.

Meet Builder refuses a scratch or level change

Placeholder. Feature-map rows: 80, 83.

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