---
title: "Troubleshooting"
description: "Find your problem by what you see, then fix it."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.scorsync.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Troubleshooting

:::note[Placeholder]
This page is planned for the Dec 5 pilot but isn't written yet. Its place in the site comes from the support site's information architecture (SCO-2053).
:::

**Who it's for:** Everyone

## A tablet can't find Scorsync

Placeholder. Feature-map rows: 11, 16.

## The judges' address changed

Placeholder. Feature-map rows: 12, 13.

## Every judge disconnected at once

Placeholder. Feature-map rows: 8–10.

## A score didn't send

Placeholder. Feature-map rows: 92.

## My screen jumped to another athlete

Placeholder. Feature-map rows: 100.

## A judge can't sign in

Placeholder. Feature-map rows: 58, 60, 61, 65.

## The session still says "upcoming"

Placeholder. Feature-map rows: 74.

## We can't move on: a judge hasn't submitted

Placeholder. Feature-map rows: 94.

## "Results are official" when fixing a score

Placeholder. Feature-map rows: 111, 112.

## Scores aren't showing on scorsync.com

Placeholder. Feature-map rows: 123, 124.

## Families can't find the meet

Placeholder. Feature-map rows: 125, 126.

## "Backups stopped" or "Disk almost full"

Placeholder. Feature-map rows: 17.

## "The meet database is missing"

Placeholder. Feature-map rows: 22.

## The tablets are down: switch to paper

Placeholder. Feature-map rows: 52.

## Locked out of the admin account

Placeholder. Feature-map rows: 26.

## Meet Builder refuses a scratch or level change

Placeholder. Feature-map rows: 80, 83.

Source: https://support.scorsync.com/help/troubleshooting/index.mdx