---
title: "Frequently asked questions"
description: "Short answers to the questions hosts ask most."
---

> Documentation Index
> Fetch the complete documentation index at: https://support.scorsync.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Frequently asked questions

:::note[Placeholder]
This page is planned for the Dec 5 pilot but isn't written yet. Its place in the site comes from the support site's information architecture (SCO-2053).
:::

**Who it's for:** Everyone

:::caution[Provisional]
The venue network advice depends on SCO-2058, which isn't settled yet. Expect this page to change.
:::

:::review
This page touches T&T rules. It will say only which button does what. Every rules statement needs a rulebook citation (see [Cite the rulebook](/style-guide/rulebook-citations/)) and Austin's sign-off before it ships.
:::

## Do I need internet on meet day?

Placeholder. Feature-map rows: 28.

## Does closing the window stop the meet?

Placeholder. Feature-map rows: 7, 8.

## Can I run the scoring Wi-Fi from a phone or laptop hotspot?

Placeholder. Feature-map rows: 14.

## Why does the app say "Scorsync Online"?

Placeholder. Feature-map rows: 122.

## Why doesn't Scorsync Desktop send email?

Placeholder. Feature-map rows: 27.

## Why does it warn "Running without encryption"?

Placeholder. Feature-map rows: 29.

## Is there automatic updating?

Placeholder. Feature-map rows: 24.

## Can I undo go-live?

Placeholder. Feature-map rows: 72.

## Do rehearsal scores show anywhere?

Placeholder. Feature-map rows: 70, 126.

## When do families see scores?

Placeholder. Feature-map rows: 124.

## Why can't I sign in with a PIN as a host on Scorsync Cloud?

Placeholder. Feature-map rows: 56.

## Why does only the chair see out-of-range?

Placeholder. Feature-map rows: 99.

Source: https://support.scorsync.com/help/faq/index.mdx